WARRANTY: GENERAL All Maxtrix® merchandise is warranted by Maxwood Furniture, Inc. The warranty* is limited to defects in materials and workmanship under normal residential household use. Shipping and labor costs are the customers’ responsibility....

MAXTRIX KIDS LIMITED WARRANTYGENERAL:All Maxtrix&#xAE; merchandise is warrantied by Maxwood Furniture, Inc. The warranty* is limited to defects in materials and workmanship under normal residential household use. Shipping and labor costs are the customers&#x2019; responsibility. Items or parts found to be defective will be repaired or replaced without charge. Any decision to repair or replace an item is at the sole discretion of Maxwood Furniture, Inc. The limited warranty applies to what is considered to be normal household use and does not apply to purchases for resale, commercial, institutional or rental uses. Any damage that is a result of improper handling and any form of misuse, negligence, or accidents resulting in damage to the product is not covered under the Maxwood Furniture, Inc. limited warranty. The limited warranty is available only to the original purchaser who obtained the product from an authorized Maxwood Furniture, Inc. dealer or directly from Maxwood Furniture, Inc. The limited warranty is not valid for the purchase of floor models or &#x201C;as is&#x201D; products that were sold in distress or going out of business. Any modifications made to the product by the purchaser will void the warranty. To utilize this limited warranty, the consumer is to report any damage or defect to the dealer (if purchased from an authorized dealer). If the product was purchased directly from Maxwood Furniture, Inc., the consumer is to report the claim to customercare@maxwoodfurniture.com. The customer is to provide the original sales purchase receipt, description of the reported issue and pictures documenting the said damage or defect to the product. Maxwood Furniture, Inc. will work directly with the authorized dealer to resolve all problems that are reported by the original purchaser unless the purchase was made directly from Maxwood Furniture, Inc. and this matter will be resolved with a Maxwood Furniture, Inc. associate through email correspondence. Within one (1) year of the original purchase date Maxwood Furniture, Inc. will pay the expenses related to the transporting of merchandise for a warranty claim (this does not include packaging or labor cost). Any time a claim is reported after a year from the purchase date, all expenses related to packaging, labor and shipping of replacement damaged or defective parts will be the responsibility of the original purchaser. BEDS &amp; PARTSAt Maxwood Furniture, Inc. we stand behind the quality of our furniture and offer a five year (5) limited warranty on our products. Our limited warranty covers all main bed components which are utilized to create our bed system. CASE GOODSCase goods are covered under a one (1) year limited warranty. Case goods are defined as being bookcases, dressers, desks, hutches and bedside storage items. The one year limited warranty for Maxwood Furniture, Inc. case goods applies under the same standards as the five year limited warranty, with the sole difference being the longevity of the warranty. FABRICSThe fabrics sold at Maxwood Furniture, Inc. do not carry warranty coverage. MATTRESSESMattresses carry a limited ten (10) year prorated warranty which means that the value of the warranty will decrease by 10% with each year that passes from the original purchase date. After ten years, the mattress warranty expires. *Any product shipped outside the Continental U.S., the customer assumes complete responsibility and liability for damaged and/or defective products, including the cost of shipping.

Warranty Information

GUARANTEE: GENERAL When you buy Maxtrix®, you have our guarantee that we will keep manufacturing or stocking our bed components and leg kits you need to alter your bed, for at least 5 years after your first purchase. Our bed is part of a system! A...

GENERALWhen you buy Maxtrix&#xAE;, you have our guarantee that we will keep manufacturing or stocking our bed components and leg kits you need to alter your bed, for at least 5 years after your first purchase. Our bed is part of a system! A great reason to purchase a Maxtrix&#xAE; bed is because it can adapt to your child&#x2019;s needs over time. We will keep the dimensions and shapes of the beds and leg kits for a 5 year minimum after you have purchased your bed. We will continue to innovate and add great new ideas, designs and solutions so your choices will continue to expand and styles and finishes will stay up to date Maxtrix&#xAE; is dedicated to Kids. Our core value is safety. We will always stay committed to safety and quality in all we do. Any new products or improvements to existing products will go through several 3rd party accredited testing laboratories as well as through our own established rigorous testing protocols and we will ensure we only sell products that have 3rd party approved certifications passing all mandatory tests. Maxtrix&#xAE; is a high quality product. We believe that the only way you can credibly offer a system is to build it on quality components - otherwise it won&apos;t last as long as you need it to! We guarantee that our quality standards will remain high and we will continue to manufacture to the standards of quality you expect from a Maxtrix&#xAE; branded product. DIMENSIONSEvery effort is made to maintain current and accurate descriptions, sizes and prices. The information contained on this website is provided as accurately as known, however accuracy is not guaranteed. Measurements are generally within 1/2&quot;. If you require exact dimensions of an item, please contact us.

Guarantee Information

Our wood furniture is finished with a fine lacquer top coat which adds to its beauty and helps preserve the color. No wood or wood finish is indestructible, so you must perform regular care and maintenance. Clean up spills immediately – all...

Our wood furniture is finished with a fine lacquer top coat which adds to its beauty and helps preserve the color. No wood or wood finish is indestructible, so you must perform regular care and maintenance. <ul><li>Clean up spills immediately &#x2013; all liquids will damage lacquer finishes.</li><li>Never use cleaners that contain ammonia, abrasives, silicones or acetone. These chemicals will damage the lacquer finishes.</li><li>Avoid placing rubber or plastic on wood furniture, as their ingredients can react with lacquer finishes. Rubber feet found on the bottoms of clocks, lamps, etc. should be changed to felt.</li><li>Avoid direct sunlight to prevent fading.</li><li>Periodically check and retighten any hardware as necessary, but be careful not to over-tighten.</li></ul> Wood is uniqueEXPECT VARIATIONS IN GRAIN, COLOR, FIT &amp; FINISHING.Please be aware the color and finish you see online may not be an exact match to the product you receive. There are a number of reasons for this including your computer monitor, seasonality, graining and texture. Ask us for a color sample prior to ordering if you have any concerns.No two pieces of wood are identical. There may be variations in grain character and/or color shade. For our Natural finish, we typically use Maple or White Birch because of its ability to keep the shade of color as well as durable. That being said &#x2013; wood is a natural material and will be affected by air, light, moisture and temperature variations. Wood is porousWOOD EXPANDS AND CONTRACTS AS HUMIDITY CHANGES IN THE HOME.Fluctuations in temperature or humidity can cause joints to open &amp; close and/or wood to warp and crack. When extreme changes occur, moisture may become trapped under the finish, which can lead to cracking &amp; peeling.As wood expands and contracts it may cause cracking in the joints of painted furniture. This is considered normal and unavoidable. Standard painters caulk works well as a concealer and is easy to use.

How to Care for Maxtrix Furniture

Maxtrixkids

Warranty & Guarantee

Warranty & Replacement Parts/Hardware

Bed Height by Type

Bed Sizes

Weight Limit

Ceiling Height

Will the Bed Fit Properly?

Ladders and Stairs

Slides

Fit & Measurement Guide

Our Story

The Furniture System that Grows

Which Size Bed is Right for My Child?

Bed & Child Height

Storage Beds

The Maxtrix System

The Maxtrix System and Fit & Measurement Guide

Do You Offer Assembly Services?

Rock Lock Assembly Video

Core Bed Assembly

Getting Started with your new Maxtrix Bed

Assembly Videos

TWIN Bed Assembly Instructions

FULL Bed Assembly Instructions

HOTSHOT Twin Low Bunk Bed Assembly Instructions

GETIT Twin Medium Bunk Bed with Ladder Assembly

GETIT 1 Twin Medium Bunk Bed with Ladder on End Assembly Instructions

GOTIT Twin Medium Bunk Bed Assembly Instructions

SLOPE Twin over Full Bunk Bed Assembly Instructions

SLANT 1 Twin over Full High Bunk Bed with Ladder on End Assembly Instructions

Foxtrot Twin over Full Medium Bunk Bed with Stairs and Slide Assembly Instructions

SLICK Twin over Full Medium Bunk Bed with Slide and Ladder Assembly Instructions