Return PolicyUpdated 2 months ago

RETURN POLICY

At Maxtrix Kids, we want you to love your new furniture. If something isn't right, we're here to help.

RETURN ELIGIBILITY

We accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt. Items must be in their original condition to qualify.

HOW TO START YOUR RETURN

To initiate a return, please contact our Customer Care team at [email protected]. Because Maxtrix orders ship via freight, returns require coordination with our team and cannot be self-initiated online.

Note: If your item arrived damaged, defective, or with missing parts, please contact us within 30 days of delivery. Our team will review your request before processing any return.

20% STORE CREDIT OPTION

Prefer to keep your item? We're happy to offer a 20% store credit based on the product's purchase price in lieu of a return — and the restocking fee is waived. Contact our Customer Care team to request this option.

PACKAGING & SHIPPING

Returned items must be shipped back at the customer's expense using the same carrier and service as the original delivery. Original packaging is preferred; if unavailable, please pack securely to prevent damage in transit. Please note that a 20% restocking fee will apply to all returns unless store credit is selected.

REFUNDS

Once we receive your return and confirm the items are in their original condition, we'll issue a refund minus the return shipping cost and any applicable restocking fee. Please allow 1–2 weeks for processing.

DAMAGED, DEFECTIVE, OR MISSING PARTS

All claims for missing or damaged parts must be submitted within 30 days of delivery. Please contact us at [email protected] with photos and your order number. Our team will work with you on replacement parts or a return approval as needed.

NON-RETURNABLE ITEMS

Mattresses are final sale and cannot be returned. All sale items are final sale and may not be returned, exchanged, or refunded.

Questions? Reach out to our Customer Care team at [email protected] or call 877-776-3388, Monday–Friday 9am–5pm EST.