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Orders FAQ

How Can I Place an Order?

All orders can be placed directly through www.maxtrixkids.com If you have any questions you need to ask before ordering please reach out to our customer care team! Email: [email protected] Phone: 877-776-3388 We are available from 9 am...

Can I Change or Edit My Order?

Most changes and edits will require customers to cancel their order and re-order. For all orders with in-stock items, changes must be made within 24 hours of ordering. If you have pre-ordered a bed you can edit your order until all items arrive in...

What Does Pre-Order Mean?

Items that are temporarily unavailable and expected to be back in stock within 30-60 days are available for pre-order. A bed's estimated preorder time frame relies on many different factors such as size, color and style. For the most accurate...

How Long Does it Take to Process My Order?

Once we receive your order, it typically takes 10 business days for processing, picking & packing before it ships from our warehouse in South Carolina. A text or email shipping notification is sent when your order ships. Most Maxtrix Kids orders...

Do You Offer Financing?

We have two financing options available. Affirm Shop Pay